When working with a difficult client, the challenge is to build an effective relationship without losing your mind. Here are a few of the most common challenging clients and tips on how to work effectively with them.
The Mr. or Ms. Know-it-all
These clients think they know more about real estate than you. They research the market online, and their brother or sister is a broker in Sacramento. What should you do? Create a partnership with them. Recognize their initiative and knowledge, and show them properties and sales statistics to support your recommendations.
The Queen or King
These clients think your schedule revolves around them. With these clients, spell out what you’ll do and how you’ll communicate early in the relationship. Write a summary of every meeting and confirm your next steps of action. When you’re with them, give them your undivided attention.
The Waffler
These clients ask for information, but may do their own thing or nothing at all. With these clients, stay on their radar. Give them a great pitch, and schedule regular follow ups.
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